Washrooms

Remember that many customers judge the overall hygiene standard of your business by the standard of your washrooms.

Our Washroom system ensures that a quality experience is complimented by impeccable standards in your washrooms. In today’s difficult business environment, business retention is critical. A recent Harris poll survey results revealed that 86 percent of adults equate the cleanliness of a restaurant’s washroom with the cleanliness of its kitchen. The same survey also found that 75 percent of adults would not return to a restaurant with dirty washrooms.

Regardless of industry, clean washrooms directly impact a business’s ability to attract and retain customers. Even more ominous is the negative word of mouth that can result. People don’t keep negative washroom experiences to themselves. Fully 50 percent of patrons to restaurants stated that they would tell friends and family about the unclean or unsanitary conditions they had found.

What is it exactly that creates the negative washroom experiences. The top two responses in the Harris survey were overflowing toilets (58 percent) and unpleasant odours (57 percent). Unpleasant odours rank even higher than slippery floors and overflowing trash cans. Although you may understand that no linkage exists between the perceived cleanliness of your washroom to that of your kitchen, in customer retention, what the customer perceives is what matters. Would you leave your success up to the odour in your washroom? For your customers it could make the difference. We can help improve the outcome for the effort you spend in this critical area of your operations.

The most successful establishments all make sure they create the right impression at every visit – can you afford not to? Call us to find out how we can help ensure your washrooms are part of the positive experience you expect for your customers.